Terms of Service

TERMS OF SERVICE

Last Updated: October 20, 2026

1. Introduction and General Terms

Welcome to Thyvane, an online retail brand specializing in jewelry, fashion accessories, and lifestyle products.

These Terms of Service govern your access to and use of our website, including browsing products, placing orders, and using our services. By accessing our website or making a purchase, you agree to these terms and applicable policies published on our website.

Our website is operated by VANTORAX COMMERCE INC.

You must be at least 18 years old or have the legal capacity required under applicable law to make a purchase and enter into a binding agreement.

You agree to use our website lawfully and not engage in fraudulent activities, unauthorized access, security interference, or conduct that disrupts our services. We may restrict access where reasonably necessary and permitted by applicable law.

2. Products and Jewelry Care

Thyvane offers jewelry, necklaces, earrings, bracelets, fashion accessories, and other products designed for everyday wear and special occasions.

We make reasonable efforts to provide accurate product descriptions, photographs, prices, specifications, dimensions, and availability information. However, minor variations in color, finish, appearance, or dimensions may occur due to lighting, screen settings, photography, manufacturing tolerances, or product updates.

Customers should review product descriptions carefully, including stated materials, dimensions, sizes, and care instructions, before purchasing.

Unless expressly stated on the relevant product page, we do not guarantee that a product is made from a particular precious metal or gemstone, is hypoallergenic, or has properties such as waterproofing, tarnish resistance, or scratch resistance.

Jewelry should be handled and maintained according to the care instructions provided. Exposure to water, perfumes, cosmetics, cleaning products, and other chemicals may affect certain materials or finishes.

We reserve the right to correct product information, update listings, modify availability, or discontinue products where reasonably necessary and permitted by applicable law.

3. Pricing and Payment

Prices are displayed in the currency indicated on our website or during checkout. Prices, promotions, and product availability may change from time to time.

Applicable shipping charges and other costs will be displayed at checkout before payment is completed.

Customers are responsible for providing accurate billing and payment information. Payments are processed through Shopify-supported payment methods or other third-party payment providers available at checkout.

If a material pricing or listing error occurs, we may review and correct the error or contact affected customers regarding their orders, as permitted by applicable law.

Payment processing is subject to the relevant payment provider's terms and security procedures.

4. Orders and Order Changes

Placing an order constitutes a request to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance or confirm shipment.

We reserve the right to review, reject, limit, or cancel orders where reasonably necessary, including in cases involving suspected fraud, unauthorized payments, product unavailability, inventory limitations, pricing errors, or inaccurate customer information.

If we cancel a paid order, any applicable refund will be issued to the original payment method, subject to applicable law and payment provider procedures.

Please contact us as soon as possible if you need to correct your order details. Changes cannot be guaranteed once processing has started or the order has shipped.

5. Shipping and Delivery

Thyvane ships to supported destinations through available shipping and logistics partners.

Order processing times, shipping costs, estimated delivery times, tracking procedures, and delivery-related issues are governed by our Shipping Policy.

Customers are responsible for providing complete and accurate shipping information during checkout.

Delivery estimates are not guaranteed and may be affected by carrier operations, weather, holidays, customs procedures, transportation disruptions, or other circumstances beyond our reasonable control.

For international orders, customs duties, import taxes, and other applicable charges may apply. Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

6. Returns and Refunds

Returns and refunds are handled according to our published Return & Refund Policy.

Please review that policy before purchasing, particularly the return window, eligibility requirements, return shipping costs, and refund procedures.

Returned products must meet the applicable conditions stated in the policy, including requirements relating to product condition, original packaging, and included accessories where applicable.

Approved refunds will generally be issued to the original payment method. Processing and posting times may vary depending on your bank, card issuer, or payment provider.

Nothing in these terms limits consumer rights that cannot lawfully be excluded.

7. Customer Responsibilities

You are responsible for:

Providing accurate contact, billing, and shipping information.
Reviewing product descriptions, materials, dimensions, sizes, and options before purchasing.
Checking order details before completing payment.
Following applicable product instructions and care guidance.
Keeping account credentials secure, where an account is used.
Promptly notifying us of suspected unauthorized account activity.

You must not misuse our website, submit fraudulent information, infringe the rights of others, or interfere with the security or operation of our services.

8. Intellectual Property

Unless otherwise stated, website content, including text, photographs, graphics, branding, product descriptions, and page layouts, is owned by or licensed to the relevant rights holder.

You may not reproduce, distribute, modify, republish, or commercially exploit website content without appropriate authorization, except where permitted by applicable law.

9. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment processors, shipping providers, analytics tools, and customer support services. It may also contain links to external websites.

These services and websites may operate under their own terms and privacy policies. Thyvane is not responsible for third-party services or websites outside our control.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review the Privacy Policy to understand our data practices and your applicable privacy rights.

11. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate product information and reliable website functionality. However, to the extent permitted by applicable law, our website and services are provided on an "as available" basis. We do not guarantee uninterrupted access or that all website content will always be free from errors or technical issues.

To the fullest extent permitted by applicable law, VANTORAX COMMERCE INC will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such exclusion is legally permitted.

Nothing in these terms excludes or limits warranties, guarantees, consumer rights, or liability where such exclusion or limitation is prohibited by applicable law.

12. Governing Law

These Terms of Service are subject to applicable laws and regulations.

Any dispute arising from the use of our website or purchases made through it should first be addressed through good-faith communication between the parties. If a dispute cannot be resolved informally, it will be handled through the appropriate legal process under applicable law.

Nothing in this section removes mandatory consumer protections available under applicable law.

13. Changes to These Terms

We may revise these Terms of Service to reflect changes in our products, services, business operations, or legal requirements.

Updated terms will be posted on this page with a revised date. Their application to your use of the website will be subject to applicable law.

14. Contact Information

If you have questions about these Terms of Service, products, orders, shipping, returns, or refunds, please contact us:

Brand: Thyvane

Email:
service@Thyvane.com

Customer Service:
+1 719-223-9743

Website:
https://Thyvane.com

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