Shipping & Delivery

SHIPPING POLICY

Last Updated: October 20, 2026

1. Shipping Overview

We offer worldwide shipping to supported destinations through our available logistics partners. Our goal is to ensure that every order is processed carefully and delivered as safely and efficiently as possible.

Please review this Shipping Policy for information about order processing, shipping methods, delivery estimates, tracking, customs duties, and delivery-related issues.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping: Estimated delivery within 12–15 business days after shipment, depending on the destination.
International Shipping: Delivery times may vary depending on the destination country, local customs procedures, and shipping carrier operations.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to circumstances beyond our reasonable control.

3. Order Processing Time

Orders are generally processed within 1–3 business days after purchase and successful payment verification.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Additional processing time may be required during holidays, promotional events, or periods of high order volume.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please note that order processing time is separate from shipping and delivery time.

4. Shipping Costs

Shipping costs are calculated at checkout based on your shipping destination and the shipping method available for your order.

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.

You can use the tracking information to monitor your shipment's progress through the carrier's website or the available tracking service.

Please allow some time for tracking information to become available or update after the package has been handed over to the shipping carrier.

If you do not receive your tracking information or have questions about your shipment, please contact us at:

Email: service@Thyvane.com

6. Shipping Destinations

We offer worldwide shipping to supported destinations, including but not limited to:

United States
Canada
United Kingdom
Australia
Other supported international destinations

Shipping availability may vary depending on the destination and the products ordered.

If your country or region is not available at checkout, please contact our customer support team to inquire about shipping availability.

7. Customs & Import Duties

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the laws and regulations of the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility and are not included in the product price or shipping costs.

Customs inspections and import procedures may also result in delivery delays. We cannot guarantee customs clearance times.

8. Missing, Lost, or Damaged Packages

If you believe your order has been lost or damaged during transit, please contact us within 7 days of receiving your shipment, or as soon as possible after discovering the issue.

Please provide the following information where applicable:

Your order number
A description of the issue
Clear photographs of the damaged item
Photographs of the original packaging and shipping label

Please retain the original packaging and damaged items, as the shipping carrier may require them for inspection.

We will review the information and work with the shipping carrier where appropriate to help resolve the issue. Depending on the circumstances, an appropriate resolution may include a replacement or refund, subject to the applicable policies and circumstances.

If tracking shows that your package has been delivered but you cannot locate it, please check the delivery location, with household members or neighbors, and with the shipping carrier before contacting us for further assistance.

9. Shipping Delays

Although we strive to deliver orders within the estimated delivery timeframe, delays may occur due to circumstances such as:

Severe weather conditions
Public holidays and peak shopping periods
Customs inspections and clearance
Shipping carrier or transportation disruptions
Incorrect or incomplete shipping addresses
Other circumstances beyond our reasonable control

If your order experiences a significant delay, please contact our customer support team with your order number and tracking information. We will make reasonable efforts to help check the shipment status and provide available updates.

10. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at service@Thyvane.com.

We will make reasonable efforts to correct the information before shipment. However, address changes cannot be guaranteed once an order has entered processing or has been shipped.

11. Contact Information

If you have questions about shipping, tracking, delivery times, customs duties, or missing or damaged packages, please contact us:

Brand: Thyvane

Website:
https://Thyvane.com

Customer Support Email:
service@Thyvane.com

Customer Service:
+1 719-223-9743

Your cart is empty

Cart • 0 items