FREQUENTLY ASKED QUESTIONS

1. ORDERING

Do I need an account to place an order?

No. You can place an order as a guest without creating an account. Creating an account allows you to track orders and view your order history more conveniently.

Can I change or cancel my order?

Orders can be modified or canceled within 48 hours of purchase. Please contact our customer support team as soon as possible. Changes or cancellations cannot be guaranteed once an order has been processed or shipped.

2. PAYMENT

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and other secure payment methods available at checkout.

Will I be charged additional fees?

All prices on our United States storefront are displayed in U.S. dollars (USD) unless otherwise stated. Your bank or payment provider may apply currency conversion rates or additional transaction fees.

Is my payment information secure?

Payments are processed through secure payment systems and supported payment providers. We do not directly store your complete payment card details on our website.

3. SHIPPING

Where do you ship from?

Orders are shipped from international warehouses through our logistics partners. The shipping origin may vary depending on product availability and fulfillment arrangements.

How long does shipping take?

Our estimated order processing and delivery times are:

• Order Processing Time: 1–3 business days after successful payment verification.

• Shipping Time: 12–15 business days after shipment.

The estimated total time from order processing through delivery is approximately 13–18 business days.

Delivery times are estimates and may vary depending on your destination, carrier operations, customs clearance, holidays, and other circumstances beyond our reasonable control.

How can I track my order?

Once your order has shipped, we will send a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking information to become available or update after the carrier receives your package.

If you have not received tracking information, please contact our customer support team.

4. DELIVERY ISSUES

What if I entered the wrong shipping address?

Please contact us within 48 hours of purchase if you need to correct your shipping address.

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once your order has entered processing or has shipped.

What if my order is marked as delivered but I have not received it?

Please check your delivery location, ask household members or neighbors, and contact the shipping carrier to verify the delivery details.

If your package remains missing, please contact us within 7 days and provide your order number and tracking information.

5. RETURNS & REFUNDS

What is your return policy?

Thyvane offers a 30-day return policy for eligible products. Returned items must meet the applicable return conditions.

Please review our Return & Refund Policy for complete information about eligibility and return procedures.

Who pays for return shipping?

Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrect, subject to our Return & Refund Policy and applicable law.

What should I do if my item arrives damaged or defective?

Please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photos of the item and packaging where applicable.

Our customer support team will review the issue and provide an appropriate resolution.

How long do refunds take?

Once an eligible return has been received and inspected, we will notify you of the refund approval status.

Approved refunds are generally processed within 5–10 business days and issued to the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.

6. SECURITY & PRIVACY

How is my personal information protected?

We take reasonable measures to protect personal information and use trusted service providers to support payment processing, order fulfillment, and website security.

For details about the information we collect, how it is used, and your privacy choices, please review our Privacy Policy.

7. CONTACT

How can I contact Thyvane?

If you have questions about products, orders, payments, shipping, returns, or refunds, please contact us:

Customer Support Email:
service@Thyvane.com

Customer Service:
+1 719-223-9743

Website:
https://Thyvane.com

Response Time:
We aim to respond to customer inquiries within 24 business hours.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Who operates Thyvane?

Thyvane is operated by:

Operated by:
VANTORAX COMMERCE INC

Business License Entity:
VANTORAX COMMERCE INC

Registered Address:
2298 S ELDRIDGE CT
LAKEWOOD, CO 80228
United States

Thank you for choosing Thyvane. We are committed to providing clear information, reliable customer support, and a convenient online shopping experience.